Retail Operations Manager

• Bring your strong commercial acumen and focus on store experience
• We're growing fast across AU/NZ and broadening our international lens!
• Did we mention EPIC 65% product discounts?

Benefits and perks

• Work life balance is important to us - 1pm knock off Fridays!
• A vibrant, fun and collaborative office culture
• Midday HQ group workouts in our in-house gym
• Epic team member discounts on our product as well as exclusive deals struck with other local retailers and establishments
• EAP to support your mental wellbeing
• Personal development investment - start smashing your goals through complimentary listening to our LSKD book library via Audible, plus dedicated workshops and seminars
• Great channel of succession and huge pipeline for career development with a growing brand
• Engaging Company Culture: Experience a workplace with a strong team spirit and an open, appreciative culture, where you'll feel valued and part of a supportive community

The Role

Based at our Loganholme HQ, this role is all about driving exciting initiatives to optimise our AU & NZ stores! You’ll lead Retail Operations, Project Management, New Store Openings, and Communications. This role will identify areas of opportunities to improve how we operate (one of our core values - there's a way to do it better, find it!) and roll out game-changing projects.

Our Story

LSKD is an Australian-owned and operated brand with our HQ in Loganholme, that prides itself in producing high-quality functional sportswear with a street aesthetic. Ever since our formation we’ve never been content settling for the norm; we’re constantly evolving and challenging the status quo, inspired by the restless few who influence style, shape the future and strive to be 1% better everyday.

Key Tasks & Responsibilities

Retail Performance:

• Lead and develop Regional Managers and store teams, ensuring KPI achievement and exceptional customer service.

• Oversee store performance, including recruitment, training, and day-to-day operations, ensuring cleanliness, leave management, and staff efficiency.

• Cultivate internal and external relationships, including center management and partners, to drive profitability and sales growth.

• Develop and implement short- and long-term strategies to increase customer satisfaction, retention, and revenue.

• Regularly review performance through weekly, monthly, and quarterly reviews, and complete trade deck reporting.

Retail Operations:

• Own P&L, budgeting, and cost-saving strategies, ensuring efficient store operations across AUNZ.

• Manage store infrastructure, maintenance, and consumables, ensuring all operational requirements are met.

• Create and implement best practice process guides and policies, including inventory and training materials.

• Support national retail managers with rostering, budgets, incentive programs, and control costs to drive productivity.

Project Management:

• Lead cross-departmental projects and manage new initiatives from inception to execution, ensuring alignment with business goals.

• Oversee operational changes and internal expansion plans, coordinating with third-party vendors and contractors.

Communications:

• Own and update the Retail Calendar, ensuring timely and accurate store communications.

• Manage Brand Campaign Rollout decks, ensuring all relevant information is shared with teams.

• Address store operational queries promptly, providing necessary support to stores.

New Store Openings:

• Lead the NSO program, ensuring stores open on time, within budget, and with the right leadership team in place.

• Coordinate weekly NSO calls and track department progress, ensuring KPIs are met and projects are executed on schedule.

Collaboration and Teamwork:

• Foster collaboration between HQ and store teams, ensuring integrated approaches and maximizing productivity.

• Lead training and development efforts, provide feedback, and support team growth, aligning personal and professional goals.

• Promote a culture of teamwork, unity, and continuous improvement, celebrating the community’s commitment to 1% better every day.

Reporting and Analytics:

• Track and analyse initiative performance, providing regular reports to optimize future strategies.

• Leverage consumer insights, market trends, and competitive analysis to inform decisions and achieve P&L and EBITDA goals.

So what do you need to get the gig?  Turn this application upside down: blow it out of the water and show us why you want to be part of the fastest growing brand.