Benefits and perks
The Role
Based at our Loganholme HQ Distribution Centre, this Full Time role is to ensure the fulfilment and maintenance of service level agreements (SLAs) for both internal and external customers by effectively managing day-to-day operations in the Distribution Centre (DC), team rosters and labor scheduling. Additionally, the role involves implementing safety frameworks, compliance measures, and standard work procedures (SWPs), while continuously seeking opportunities for improvement across the DC and HQ facility.
Our Story
LSKD is an Australian-owned and operated brand with our HQ in Loganholme, that prides itself in producing high-quality functional sportswear with a street aesthetic. Ever since our formation we’ve never been content settling for the norm; we’re constantly evolving and challenging the status quo, inspired by the restless few who influence style, shape the future and strive to be 1% better everyday.
Key Tasks & Responsibilities
Protect throughput and honour SLAs to all customers (internal and external) as specified in the SLA document
Provide people and labour requirements based on business forecasts to the People & Culture team quarterly to support proactive workforce planning. Report on labour variances and results
Work with Planning and Merchandise teams to assess storage capacity and evolving requirements to ensure alignment with inventory flow
Engage in monthly 1:1s with Supervisors and TLs, focusing on succession planning, performance management, and role development
Develop and roll out Risk Assessments (RAs), Safe Working Procedures (SWPs), and Standard Operating Procedures (SOPs) for all equipment and tasks, in consultation with OH&S representatives and team members
Create, review, update, and communicate all RAs, SWPs, and SOPs across the DC through a structured and repeatable process
Create and monitor maintenance schedules for all DC-related equipment and infrastructure to ensure service quality and future readiness before taking action
Provide instant, on-the-floor coaching and feedback to TLs and Supervisors to support real-time development and agility in daily execution
Identify and communicate any issues impacting day-to-day operations or SLA delivery, involving relevant departments immediately. Follow up any failed SLA with a Root Cause Analysis (RCA) within 48 hours, including actions and timelines to prevent recurrence, submitted to the Head of Operations
Act as a continuous improvement leader within the DC, identifying areas for 1% improvement through team feedback, planning and executing a minimum of 3 initiatives per quarter aligned with OKRs.
Ensure people, processes, and systems are operating optimally to meet business targets and performance expectations.
Assess IT equipment needs and share quarterly requirements with the Infrastructure Manager to ensure readiness and scalability.
Develop and execute operational plans aligned with company growth targets, service-level expectations, and cost-efficiency goals.
Inspiring and managing a diverse team of humble, hungry, and smart team players
Developing and implementing strategies to optimise operations and resource coordination
Clear, effective communication to support teamwork and goal alignment
Swiftly identifying and resolving issues using data-driven insights
Managing budgets, controlling costs, and interpreting financial reports
Leveraging warehouse management systems and relevant technologies
Promoting a culture of safety and ensuring regulatory adherence
Prioritising effectively to meet deadlines and manage workload
So what do you need to get the gig? Turn this application upside down: blow it out of the water and show us why you want to be part of the fastest growing brand.